Programs, Processes and Project Manager

We are looking for a dynamic Programs, Projects, and Process Manager in either the United Kingdom or the Netherlands to oversee and manage multiple programs aligned with company objectives. Reporting to the Chief People & Technology Officer, this role will involve developing process improvement strategies, optimizing engineering workflows using Agile methodologies, and facilitating communication between engineering teams and senior executives. The ideal candidate will bring at least 10 years of experience in software companies, a deep understanding of Agile development, and familiarity with AI technologies and cloud-based solutions. Key competencies include leadership, communication, adaptability, and proactive problem-solving.

Key Responsibilities

1. Oversee and manage multiple programs, ensuring alignment with company goals and objectives. Deliver value across separate teams by fostering collaboration and integrating processes;
2. Develop and implement process improvement strategies and engineering metrics-based optimization programs. Identify and address process bottlenecks and symptoms of suboptimal engineering practices;
3. Apply Agile methodologies to enhance development workflows, improve team efficiency, and drive continuous improvement. Ensure best practices are communicated and adopted across teams;
4. Utilize your technical background to bridge the gap between engineering teams and senior executives. Provide guidance on technical challenges and solutions to optimize performance and outcomes;
5. Act as a liaison between development teams, senior software executives, and staff of acquired software companies. Facilitate effective communication to ensure smooth integration and collaboration across different teams and organizations;
6. Apply state-of-the-art AI technology to improve outcomes and productivity. Leverage knowledge of LLM-based AI and automated development to drive innovation and efficiency within the organization;
7. Develop and track key performance indicators (KPIs) to measure the effectiveness of process improvements and project outcomes. Provide regular reports and updates to the CPTO and other stakeholders;
8. Utilize your knowledge of software development tools and technologies to enhance project management and process optimization. Familiarity with relevant tools and platforms is highly desirable.

Why we would like to have a dialogue with you

We pick competencies over skills and experience. Can you convince us that you possess the following competencies:

• Leadership: : The ability to inspire and motivate others, foster a sense of shared purpose, and lead by example;
• Communication: The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns;
• Planning & organization: the ability to plan and organize work effectively to ensure that customer commitments are met, and that resources are allocated appropriately;
• Proactiveness: The ability to anticipate and take initiative in addressing potential challenges or opportunities before they arise, demonstrating foresight and proactive problem-solving;
• Adaptability: The ability to adjust to changing situations and work effectively in environments that may be uncertain or unpredictable;
• Helicopter vision: The ability to taking a broader perspective, seeing the big picture rather than concentrating on the detail.

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

• At least 10 years of experience in software companies, with a proven track record in program management, process improvement, and Agile development. 
• Extensive experience working closely with senior software executives and staff of acquired companies is required;
• Deep understanding of software development processes, cloud-based solutions (Azure), and Agile methodologies. 
• Hands-on experience with CCaaS or SaaS platforms is highly desirable;
• Experience with state-of-the-art AI technology, including LLM-based AI and automated development, is a strong plus;
• Experience with project management tools and techniques is essential.

Some last notes:

For all roles within product development, we would like you to spend 10% of your hours on self-study.

For people who are based in The Netherlands: we have a hybrid working policy in The Netherlands and we would like you to be at the office twice a week.

For people who are based in United Kingdom: as we don't have an office in the United Kingdom, we have a remote working policy. You will be expected to travel occasionally, national and international.

Anywhere365 is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!