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Professional Services Delivery Project Manager

n/a, England, United KingdomANYWHERE365 Professional Services

Job description

Anywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution.  And we are on a mission to create a "Mind-blowing" customer experience for global enterprises. In the world of Unified Communications, we are looking for an expert Project Manager for seamless implementation integrations in Professional Services Delivery. 


You'll coordinate with technical teams and partners to ensure flawless blending of Anywhere365 products and services. e.g. (voice, web chat, bots, social media, email, SMS, etc). Hence for this reason, you must possess knowledge of outbound and inbound communication, IVRs, and troubleshooting to plan, execute, and deliver successful UC projects, meeting both technical and user requirements.  This knowledge is integral to ensuring the smooth implementation and ongoing functionality of Anywhere365® UC solutions.


The Professional Services team at AW365 is responsible for deploying and implementing Anywhere solutions for clients, both directly and through partner channels. As a member of this team, you will be part of a group of 20 experts located in Europe, the USA, the United Kingdom, and Australia. Our goal is to achieve high levels of customer satisfaction by delivering solutions that meet or exceed client expectations. Join us in embodying our values - "We Are 1 Anywhere, Customer First, Dare to Venture and Enjoy the Ride".

Responsibilities:

  • Define the project scope, best practices, and workflows for customer engagement projects
  • Develop a project plan by setting requirements gathering, configuration, product training, solution testing,
  • Implement AW365 software solutions (voice, web chat, bots, social media, email, SMS, etc) 
  • Liaise and report to the Global Manager of Professional Services 
  • Workly closely with Professional Service Consultants and SMEs
  • Oversees the deployment of AW365 products and services to the customers and partners
  • Technical support and troubleshooting during and after the deployment process
  • Learn AW365 products and stay updated on new releases and technical nuances

Job requirements

Must have:

  • 5+ years of experience as an implementation (Professional Services) within Contact call centers or IT-related domains
  • Strong background in Software as a Service (SaaS) solutions, Voice over Internet Protocol (VoIP), and practices related to Call Centers
  • Knowledge of Microsoft technologies: SharePoint, Dynamics365, ServiceNow, and Azure cloud infrastructure
  • Proficient in understanding: outbound and inbound, call phones, IVRs, troubleshooting SBC, and creating the process of Apps, IDs
  • Excellent communication skills and fluent in English
Nice to have:


  • In-depth knowledge of ITIL principles

We pick character over skills:

  • Proactive and detail-oriented
  • Eager to learn, develop, and share proactively knowledge
  • You are cooperative, curious, result-driven, and a self-starter
  • Responsive to change. No, let’s rephrase that: you thrive on change

Note:

This job opportunity is only open to candidates based in AW hub locations like the Netherlands (NL), Germany (DE), Spain (ES), Belgium (BL), France (FR), and the United Kingdom (UK).


Hybrid way of working:

Employees based in the Netherlands are required to work a minimum of 2-3 days at the HQ office. The terms and conditions for employees in hub-based locations in EMEA, such as the UK, FR, ES, BL, and DE, may vary.


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