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Global Head of Cloud Operations

Remote, Hybrid
  • Rotterdam, Zuid-Holland, Netherlands
  • N/A, England, United Kingdom
+1 more

Job description


Based on your experience and pragmatism, you will be razor focused on efficiently delivering success and availability to our ever growing customer base with a highly motivated team.


As the Head of Global Cloud Operations, you will play a critical role in ensuring the smooth operation and growth of our SaaS business on the Microsoft Azure platform. You’ll be responsible for overseeing the technical aspects of our cloud infrastructure, optimizing performance, and driving operational excellence. If you’re passionate about cloud technologies, strategic planning, and leading high-performing teams, this role is for you!

You will report into the COO and will work closely with the Global Support Manager Global Process Manager and Global Manager Professional Services, your own Cloud Ops team and internal operational departments (Cloud Infra, Product, Sales and Development). You will work closely with the Head of Cloud Infrastructure to drive innovation and performance of the Cloud environment.



So, what will you be doing? These are your key responsibilities: 

  1. Provide (technical) leadership and mentorship to cloud engineering teams: lead by example;
  2. Responsible for defining the cloud operations strategy and collaborate with cross-functional teams to define cloud strategy, architecture and best practices;
  3. Continuously monitor system performance, identify bottlenecks and optimize resource utilization, all while implementing cost-effective solutions that maintain high availability;
  4. Ensuring the design, development and implementation of highly available, multi-region solutions within Microsoft Azure;
  5. Work closely with Azure service providers and vendors to negotiate contracts, manage relationships, and ensure service-level agreements(SLAs) are met;
  6. Optimize performance and drive operational excellence by identifying areas for process improvement and automation within cloud operations;
  7. Responsible for overseeing, managing, and administering Microsoft Azure cloud environment at Anywhere365 and for implementing security measures within Azure in order to comply with industry standards, data privacy regulations, and security protocols.

Job requirements

Why we would like to have a dialogue with you

We pick competencies over experience. Can you convince us that you possess the following competencies:


Competencies

  1. Leadership: The ability to inspire and motivate others, foster a sense of shared purpose, and lead by example;
  2. Coaching and mentoring: The ability to coach and mentor team members to help them learn and grow in their roles, and to create a culture of continuous learning and improvement;
  3. Systems thinking: The ability to understand the interdependencies and complexities of a business or project, and to develop integrated solutions that are scalable and adaptable to future changes;
  4. Future oriented: The ability to think and plan ahead, anticipate emerging trends, and adapt strategies and actions to align with future possibilities and opportunities;
  5. Helicopter vision: The ability to taking a broader perspective, seeing the big picture rather than concentrating on the detail;
  6. Customer centricity: the ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback;
  7. Strategic thinking: The ability to analyze market trends and consumer needs, and to develop long-term product strategies that anticipate and address future needs.


Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

Key experience & skills:

  1. Proven experience with managing, motivating, mentoring, and guiding technical staff to ensure professionalizing within a fast growing company;
  2. Cloud strategy alignment: has aligned cloud adaptation with business goals previously, and is able to articulate to (non-technical) stakeholders how cloud technologies contribute to organizational success;
  3. Proven experience in effectively communicating with business leaders, cross-functional teams, external partners and customers;
  4. Expert in ITIL process management and has proven experience in identifying and defining global uniform process, while being responsible for continuous improvement;
  5. Understanding of tools like Terraform, ARM templates, or Azure Pipelines for managing infrastructure. Understanding of networking (Azure networking services, incl. virtual networks, subnets, load balancers and DNS configurations);
  6. Azure cloud expertise: understands how to create, manage, and optimize Azure resources using tools like Azure CLI, Azure Portal, and Azure Resource Management (ARM) templates and has knowledge of Azure security practices, including identity and access management, encryption, and compliance;
  7. Previously optimized resource usage while managing costs and ensuring high availability with cloud.


Some last notes:

Is chaos a bit of a guilty pleasure for you? Then be prepared for some excitement because no day is the same at Anywhere365 and enjoy the ride. These difficult roads will substantially add value to your development and work experience because they often lead to beautiful destinations.

But the real reason to choose us? You get the opportunity to experience what it's like to work with proud, smart, devoted and cooperative colleagues who are passionate about our dialogue products and Microsoft technology. Just like you, they go the extra mile to deliver top-notch solutions. If this sounds like what you’re looking for to find in a team, then we definitely tick that box!


Anywhere365 is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.


Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!


If you're applying from The Netherlands, we would like to let you know that we have a remote working policy which means you'll be expected at the office in Rotterdam twice a week.

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