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Customer Success Manager - Australia

Remoten/a, Australian Capital Territory, AustraliaCloud & Delivery - Customer Success

Job description

First of all you will join us in our global and exciting journey to grow the value of our market leading solutions even further. As our new Customer Success Manager you focus on maximizing the time to value for our customers. You plan and coordinate the smooth onboarding of our products to multiple customers at the same time.

The key trick to be successful? Fix issues before they happen; recall the past and predict the future. Easier said than done, we know. But luckily, you’ll be part of a smart and highly driven team. You can count on their support as much as they can count on yours, because that’s how time travelers navigate the future!



We believe you know what it takes to be successful in a role like this, so we'll just mention key specific aspects that make working with us in this role even more exciting:

1. We are shifting gaze and are up for a great challenge to bring our customer success to the next level. You wont be walking a paved way which gives you the opportunity to leave your eternal footprint by co-creating the best approach.

2. We are passionate about Microsoft technology and deliver top notch dialogue solutions. You get the opportunity to experience what it's like to work with such devoted colleagues and they will expect the same from you!


Did we catch your attention? Then please see if these requirements will keep your interest:


Job requirements

We pick character over skills

Convince us that you score 7 out of 7. You are:

  1. Ambitious, energetic and positive: you dig a dynamic environment
  2. A true problem dissolver, not a solver: fix symptoms and resolve the root cause
  3. Analytical and a clever process integrator
  4. Smart in picking your battles and showing flexibility towards customers
  5. Responsive to change. No, let’s rephrase that: you thrive on change!
  6. Able to recognize commercial opportunities
  7. You live and breathe upsell and cross-selling to drive additional revenue through existing customers
  8. Eager to learn and very proactive in sharing knowledge to help others forward


OK let’s face it, you need to have some skills to make the mission possible 

How many of these boxes can you check for this job?

  1. You’ve spent the last 5+ years in consulting and/or technical account management within a high-growth technology environment
  2. You've got experience with Javascript
  3. You understand how APIs work
  4. You’ve proven that you can successfully manage Professional Services Operations for cloud IT products
  5. You understand the basics of Microsoft technology (Office365, Microsoft Teams, Azure and Windows Server infrastructure)
  6. You’re known for your distinct explanations of technological and business concepts.


This is us:

Did we already mention that Anywhere365 is a successful, rapidly expanding international scale-up? Well, we are. And so, we have a headquarters office that will give you goosebumps. As we should. But since remote working is the current standard, and we hate cheap stuff that doesn’t go the extra mile, we provide any great hardware and software that you need to connect with customers, partners and co-workers.

Anywhere365 is highly ambitious, which reflects in our tech stack and architecture as well as our culture and people’s DNA. Together we build strong connections and achieve great results. We love to celebrate our successes and look forward to celebrating yours soon.


Some last notes

Anywhere365 is committed to creating a diverse environment and is proud to be an equal opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!

Agencies are requested not to respond to this vacancy!

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